Quality is responsible for managing continuous improvement and advising on the implementation of quality management systems.

  • Management, implementation, monitoring, maintenance and updating of the Quality Management System.
  • Ensuring that the Quality System of the Units that support clinical research complies with the requirements of the Good Clinical Practice (GCP) standards.
  • Participation in obtaining and monitoring the European Commission's HR Excellence accreditation.
  • Providing information, training and advice on quality issues.
  • Overall management of the Quality Management System documentation.
  • Management of internal audits and relationship with external entities to obtain quality certifications.
  • Coordinate customer satisfaction evaluations, analyse customer complaints and incidents to recommend corrective actions.
  • Participate in the monitoring of processes and their continuous improvement.